Once your order has been confirmed, a barcode dispatch label will be generated and attached to the parcel with your goods. This will be collected by Australia Post, and then processed through the Australia Post distribution network to the appropriate delivery facility. At this stage the parcel will again be scanned and transferred to the delivery driver for final delivery.
Once your order is received by Australia Post, your order should arrive within 7 business days. However, please note that due to the COVID-19 pandemic and restrictions, our delivery provider Australia Post has been experiencing delays. This means some orders are taking longer to be delivered.
On final delivery, the barcode will again be scanned and a signature obtained. If no one is at the specified delivery address to receive the parcel an Australia Post card will be left detailing the nominated Australia Post outlet to pick up your order.
The carded parcel will then be retained at the Australia Post Outlet for a period of ten (10) business days for collection. Five (5) days into this period, a reminder card will be issued to the recipient. At the end of the ten (10) days, the parcel will be returned to Cantarella Bros Pty Ltd at Silverwater, 2128 NSW.