Customer Service


If you have purchased goods from this website, then please note that:

1. We will only refund goods in accordance with our Warranty Against Defects Policy.
2. A successful refund will be automatically issued to the credit card used to purchase goods in the order. Please allow up to 15 business days for a full refund to process, subject to your bank/card issuer.
3. We will refund you in full for the value of the goods in question, and only include a refund for delivery charge where the entire of your order contained faulty or defective goods.

Complaints and Further Information

If you have a complaint or require further information please contact us;

Attention: Marketing Department
118 Wetherill Street
Silverwater, NSW, 2128


(+612) 9748 0299 for Australia, or
(+649) 984 5677 for New Zealand

When will my order arrive?

Can I return an item if I'm dissatisfied?

Can I change or cancel my order?